Terms of Service.

Acceptance and scope

These Terms of Service ("Terms") govern access to and use of the RiskBridge platform provided by Effective Risk Management Pty Ltd. By using the Service, the Customer organisation and Authorised Users agree to be bound by these Terms.

For enterprise customers, these Terms are typically supplemented by an Order Form or MSA. Where an executed MSA conflicts with these Terms, the MSA prevails. Legal review required

Definitions

• "Customer" means the organisation that has subscribed to the Service.
• "Authorised User" means an individual provisioned access by the Customer.
• "Customer Data" means all data and materials submitted by the Customer.
• "Output" means the reports and dashboards generated by the Service.

Legal review required Complete list to be confirmed by counsel.

Account and access

Customer access is provided on a per-tenant basis. The Customer is responsible for: maintaining credential confidentiality; promptly deactivating users who no longer require access; and enforcing MFA where appropriate.

Customer responsibilities

The Customer is responsible for lawful use of the Service, the conduct of all Authorised Users, and the accuracy and lawfulness of Customer Data submitted.

Acceptable use

Users must not: attempt to reverse-engineer the Service; probe for vulnerabilities outside our disclosure program; or interfere with other customers' use. Material breach may result in suspension. Legal review required

Customer data and ownership

Customer Data belongs to the Customer. We claim no ownership. The Customer grants us a limited licence to process data solely to provide the Service.

Service availability

We use commercially reasonable efforts to ensure high uptime. Specific SLAs are reflected in the relevant Order Form. Legal review required

Fees and billing

Fees are set out in the Order Form. All fees are in AUD unless specified. Payment terms are 30 days from invoice date. Legal review required

Term and termination

Subscription Terms automatically renew unless notice of non-renewal is provided at least 30 days prior. Either party may terminate for unremedied material breach. Legal review required

Confidentiality

Each party will protect the other's Confidential Information with reasonable care. Obligations survive termination for five years (indefinitely for trade secrets). Legal review required

Warranties and disclaimers

To the extent permitted by law, the Service is provided "as is". We warrant that the Service will substantially conform to Documentation. Legal review required

Limitation of liability

Legal review required Full text including liability caps and indirect loss exclusions to be confirmed by counsel.

Indemnification

Legal review required Provisions for IP indemnification and customer data indemnification to be confirmed by counsel.

Intellectual property

We retain all rights in the Service software and methodology. The Customer is granted a limited right to access and use the platform during the term.

Governing law

These Terms are governed by the laws of Victoria, Australia. Legal review required

General

Entire agreement, severability, and force majeure clauses. Legal review required